Our Policies

Veterinary Policies in Prior Lake: Dog walking outside

Our Promise to You

We believe pets are members of each family.  We will treat you and your pet as we would wish to be treated.  We will provide you with kind, courteous and informative care for your pet.  All members of our staff will treat you and your pet with respect and kindness at all times.

Excellent Medical Care

Our mission is to provide the very best medical care for your pet, using modern equipment and advanced techniques with a personal, caring touch.  We will treat every patient and client with respect while preventing and treating illness, injury and pain in an ethical and compassionate manner. While we are committed to providing the best veterinary care possible, we are glad to refer to specialists when needed.

Excellent Service

Modern veterinary medicine offers many choices.  We pledge to spend sufficient time to educate you so you fully understand your pet’s medical condition and make informed decisions about your pet’s medical care.  Each family is different and each pet is unique; we will get to know you and your pet so we can provide the best care for your family.  Our hospital staff will completely explain all recommended treatments and/or surgery options and provide an estimate of fees before any surgery or treatment is performed.